Refund policy

Ethereal Candle has a no exceptions 14-day return policy, which means you are required to request a refund within 14 days after receiving your item. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags and/or original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@shopetherealcandle.com. Please leave a brief explanation of your return reason, pictures if applicable. 

If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We reserve the right to decline or refuse a return for any reason. 

Refunds
We will notify you once we’ve received your return. After inspection of item, we will let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund back to your account. If you have any questions regarding the timeline of your refund, please reach out to your bank. 

Feel free to contact us if you have any questions or concerns. We value all of our customers and we would be more than happy to assist  info@shopetherealcandle.com. 

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Please understand all of our items down to the candle vessels are hand made. While we always want to ensure your item is of the highest quality and made with love, our vessels are like snowflakes, no two are 100% identical, even if they are the same exact scent. The vessels are made with a gypsum cement and batches can very in color. This unfortunately is not a reason for return... embracing the differences is kind of our thing!

Exceptions / non-returnable items 

Unfortunately, we do not accept returns on any sale items, gift cards, items outside valid return window, and without proof of purchase.

Exchanges

Since we are an online only store, we do not currently except exchanges. You may return the item for store credit. If you have proof of purchase you will receive store credit for the same value you paid for.